Privacy Policy

New Horizons Landscape Company

Effective Date: April 2, 2026

New Horizons Landscape Company ("Company," "we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you interact with our company through our website, social media, advertisements, estimates, or service agreements.

Information Collection, Use, & Sharing

We may collect information you voluntarily provide including:

• Full name
• Phone number
• Email address
• Property address
• Project details
• Service requests
• Photos you submit
• Communication history
• Payment or billing information when applicable

Information is collected only for legitimate business purposes.

Lead Form Information (Important)

When you submit a request through:

• Our website
• Facebook or Instagram forms
• Online advertisements
• Email inquiries
• Contact forms

You agree the information provided is accurate and may be used to contact you regarding your request.

Submitting a form does not create a service agreement or obligate New Horizons Landscape Company to perform services until a written estimate or contract is approved.

Lead Form Liability Protection

By submitting a service request or estimate request you acknowledge:

• Information submitted is voluntary
• Estimates are based on information provided
• Additional site conditions may change pricing
• Submission does not guarantee scheduling
• Submission does not create liability for the Company
• The Company is not responsible for errors in information submitted by the requester

New Horizons Landscape Company reserves the right to decline projects at its discretion.

How We Use Information

We use collected information to:

• Contact you regarding estimates
• Schedule services
• Provide customer service
• Send invoices
• Improve operations
• Maintain service records
• Provide project updates

We do not sell customer data.

Communication Consent

By submitting your contact information, you consent to being contacted by:

• Phone
• Email
• Text message
• Service notifications

These communications relate only to:

• Estimates
• Scheduling
• Service updates
• Account matters

You may request removal from communications at any time.

Photo & Marketing Use

New Horizons Landscape Company may photograph completed work for:

• Marketing
  
• Portfolio use
• Social media
• Website use

Photos will not include personal identifying information unless written consent is provided.

Information Sharing

We may share information only when required with:

• Payment processors
  
• Insurance providers
• Legal authorities when required
• Business advisors

We do not sell personal information.

Data Protection

We use reasonable safeguards including:

• Secure digital storage
  
• Limited access to records
• Business standard protections

While we use reasonable protections, no system is completely secure.

Website Data Collection

If you visit our website, we may collect technical information such as:

• Device type
  
• Browser type
• Pages visited
• General location region

This is used only to improve performance.

No Guarantee of Electronic Transmission

By submitting information electronically, you acknowledge that internet transmission is not completely secure and you submit information at your own discretion.

Data Retention

We retain records as needed for:

• Service history
  
• Accounting requirements
• Warranty tracking
• Legal compliance

Customer Responsibility

Customers are responsible for:

• Providing accurate information
  
• Updating contact information
• Reviewing estimates carefully
• Verifying project details before approval
  

Policy Changes

We reserve the right to update this Privacy Policy at any time. Updates will be reflected by the effective date listed above.

Contact Information

For privacy questions contact:

New Horizons Landscape Company

Phone: 805-395-4936

Email: admin@newhorizonsladnscapeco.com

Service Area: San Luis Obispo County, California